Returns & Exchanges

At Baobab Collection, we strive for perfection in every handcrafted piece; however, if you are not entirely satisfied with your purchase, you may return unused items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our concierge team via the online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully repackage your items in their original luxury boxes and shipping cartons, ensuring all protective materials are included to prevent damage during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, or schedule a pickup for your convenience.

4

Quality Inspection & Refund

Once our artisans verify the condition of the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing